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Please note that we are only able to deliver within mainland Britain. We are unable to deliver to postcodes beginning with BT, EX39 2LY, GY, HA4 6DQ, HS, IM, IV41-49, IV51, IV55, IV56, JE, KA27-28, KW15-17, PA20, PA41, PA42-49, PA60-78, PA80, PH41-44, TR21-25, ZE
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|How Long? ||We use a 48-hour courier on all orders to standard addresses, please note that remote areas such as the Highlands and Aberdeenshire can take up to 5 business days to deliver to. Order before 12:00, excluding weekends and public holidays, and we'll despatch the same day. Whilst we pay for a 48-hour service unfortunately couriers do sometimes delay the process. Please note in instances where goods are delayed that at no time will compensation be awarded for the delay. Unless otherwise specified, all products must be signed for. |
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|Acceptance of Products ||All goods must be inspected within 24 hours of delivery. Any damage must be notified by email using the contact-us form on this website. Please note that any damage notified outside of this period will be deemed to have occurred under the customers ownership and therefore we cannot be held responsible. The above is a restriction forced on us by our couriers as they will not accept any claims for damages outside of a 24 hour window from delivery time. |
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|Anything Else? ||Please feel free to call us on 01264-771247 - Monday to Friday 8:00am - 4:00pm |
Christmas and New Year Customer Service: We always dispatch all orders before 1pm the following business day, however, during the festive season please allow extra time for your order to arrive with you. We are working very hard behind the scenes to get your orders to you in time for Christmas, however, we cannot guarentee this. Any orders placed after 1pm on the 18th of December 2023 will NOT be guaranteed to arrive before Christmas Day.
Orders placed after 1pm on the 21st of December 2023 will not be dispatched until the 2nd of January 2024.
Our offices will be closed from midday on the 22nd of December 2023 until the 1st of January 2024. We will resume as normal on the 2nd of January 2024.